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Three monitors display failed - intel-linux-graphics-installer_1.0.1_amd64.deb from ubuntu 13.04

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Hui-Shan Wang's picture
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Hui-Shan Wang

Jun 02, 2013 - 11:29pm

  • Hi,

    I have a mainboard with three monitors, VGA, DP and DVI.
    The hardwares contain Intel(R) Core(TM) i7-3610QE CPU and HM76 chip set.  

    When I boot the system, sometimes three monitors display well, but sometimes one of the monitors shows "no signal input".

    I print some error messages from
    cat /var/log/dmesg:
    [  201.835581] [drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting
    [  202.650841] [drm:intel_dp_complete_link_train] *ERROR* failed to train DP, aborting

    [   12.386291] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]
    [   12.386370] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]
    [   12.396147] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]
    [   12.451384] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]
    [   12.451468] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]
    [   12.674742] init: failsafe main process (862) killed by TERM signal
    [   14.520761] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7]

    Is there any suggestions to help me resolve the question?
    Thank you very much.

    Jun 02, 2013 - 11:29pm
  • Hi timy,

    Moving this thread to Power Users' forum.

    Cheers

    Jun 03, 2013 - 07:22am
  • Hi timy,

    There is indeed support for three display heads for your graphics hardware. However, there are caveats, especially if your three monitors are of different makes, models, or have different "preferred" refresh rates or resolutions. A late colleague of mine had posted a script as well as some explanation:

    Cheers

    Jun 03, 2013 - 01:21pm
  • Hi thac0,

    I am deeply appreciate your information.

    When I boot the system, sometimes three display work well, but sometimes DP2 is failed to play.

    Their resolutions and rates are similar.

    The following is xrandr result:

    Screen 0: minimum 320 x 200, current 3840 x 1024, maximum 32767 x 32767
    VGA1 connected 1280x1024+0+0 (normal left inverted right x axis y axis) 376mm x 301mm
       1280x1024      60.0*+   75.0  
       1280x960       60.0  
       1152x864       75.0  
       1024x768       75.1     70.1     60.0  
       832x624        74.6  
       800x600        72.2     75.0     60.3     56.2  
       640x480        72.8     75.0     66.7     60.0  
       720x400        70.1  
    HDMI1 disconnected (normal left inverted right x axis y axis)
    DP1 disconnected (normal left inverted right x axis y axis)
    HDMI2 disconnected (normal left inverted right x axis y axis)
    HDMI3 disconnected (normal left inverted right x axis y axis)
    DP2 connected 1280x1024+1280+0 (normal left inverted right x axis y axis) 521mm x 293mm
       1920x1080      60.0 +   50.0  
       1920x1080i     25.0     30.0  
       1600x1200      60.0  
       1680x1050      60.0  
       1680x945       60.0  
       1400x1050      74.9     60.0  
       1600x900       59.9  
       1280x1024      75.0     60.0*
       1440x900       75.0     59.9  
       1280x960       60.0  
       1366x768       60.0  
       1360x768       60.0  
       1280x800       74.9     59.8  
       1152x864       75.0  
       1280x768       74.9     59.9  
       1280x720       50.0     60.0  
       1440x576       50.0  
       1024x768       75.1     70.1     60.0  
       1440x480       59.9  
       1024x576       60.0  
       832x624        74.6  
       800x600        72.2     75.0     60.3     56.2  
       720x576        50.0  
       848x480        60.0  
       720x480        59.9  
       640x480        72.8     75.0     66.7     60.0     59.9  
       720x400        70.1  
    DP3 connected 1280x1024+2560+0 (normal left inverted right x axis y axis) 521mm x 293mm
       1920x1080      60.0 +
       1680x1050      59.9  
       1600x900       60.0  
       1280x1024      75.0     60.0*
       1280x720       60.0  
       1024x768       75.1     60.0  
       800x600        75.0     60.3  
       640x480        75.0     60.0  
       720x400        70.1  
     

    From the xrandr result, there displays should work well, but I have no idea why DP2 machine has no signals.

    Jun 05, 2013 - 02:26am
  • Hi timy,

    Looking at the xrandr output, it would appear that all display heads are attempting to match the resolution of VGA1-- 1280x1024. Each display head has been set to use that resolution. Note that DP2 and DP3 have different refresh rates at that resolution than VGA1-- DP2 and DP3 are both higher.

    Eugeni's documentation addresses known limitations at the hardware level-- how the motherboard manufacturer implemented the display ports will dictate how we solve this problem. This is why we need to do a "deep dive".

    Would you mind posting the output from running the linked script? That may give us ideas.

    If you're comfortable, would you mind posting (or sending to me via private message) the manufacturer, make, and model of your motherboard?

    Cheers

    Jun 06, 2013 - 07:47am
  • I'm running into the same issue.  I turn off the LVDS1 (laptop monitor) with the gnome display manager and close the lid of the laptop because it is sitting in a Lenovo Docking station.  I have (3) external monitors attached.  Every combination of the (3) fails.  Every combination of the (2) work.  I can't seem to get all 3 to work at once.  Same errors are the poster in the above thread.  This seems to state (indirectly) that on the T430s the VGA and DVI ports on the docking station can't be used at the same time if you want 3 monitorings:

    http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT074304

    I've tried:

    - DockVGA + DockDVI + Laptop Mini-DisplayPort-to-VGA
    - DockVGA + Dock DisplayPort-to-DVI + Laptop Mini-DisplayPort-to-VGA 

    Equipment:

    - Lenovo T430s and Docking Station

    - Fedora 19 (3.10.4-300.fc19.x86_64)

    - (2) 17 inch SunRay 270 units being used as molnitors

    - (1) 19 inch Sun X7198A

    # lspci | grep VGA

    00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
     
    # /tmp/xrandr.py
    Valid modes for 3 display outputs:
    --output DP1 --mode 1280x1024 --rate 60.0 --output HDMI3 --mode 1280x1024 --rate 60.0
    --output DP1 --mode 1024x768 --rate 60.0 --output HDMI3 --mode 1024x768 --rate 60.0
    --output DP1 --mode 800x600 --rate 60.3 --output HDMI3 --mode 800x600 --rate 60.3
    --output DP1 --mode 640x480 --rate 60.0 --output HDMI3 --mode 640x480 --rate 60.0
    --output HDMI3 --mode 1280x1024 --rate 60.0 --output DP1 --mode 1280x1024 --rate 60.0
    --output HDMI3 --mode 1024x768 --rate 60.0 --output DP1 --mode 1024x768 --rate 60.0
    --output HDMI3 --mode 800x600 --rate 60.3 --output DP1 --mode 800x600 --rate 60.3
    --output HDMI3 --mode 640x480 --rate 60.0 --output DP1 --mode 640x480 --rate 60.0
     
     
    # xrandr -q
    Screen 0: minimum 320 x 200, current 2560 x 1024, maximum 8192 x 8192
    LVDS1 connected (normal left inverted right x axis y axis)
       1600x900       60.0 +
       1024x768       60.0  
       800x600        60.3     56.2  
       640x480        59.9  
    VGA1 connected (normal left inverted right x axis y axis)
       1280x1024      60.0 +
       1024x768       60.0  
       800x600        60.3  
       640x480        60.0  
    HDMI1 disconnected (normal left inverted right x axis y axis)
    DP1 connected primary 1280x1024+1280+0 (normal left inverted right x axis y axis) 376mm x 301mm
       1280x1024      60.0*+
       1024x768       60.0  
       800x600        60.3  
       640x480        60.0  
    HDMI2 disconnected (normal left inverted right x axis y axis)
    HDMI3 connected 1280x1024+0+0 (normal left inverted right x axis y axis) 376mm x 301mm
       1280x1024      60.0*+   76.0     75.0  
       1152x921       66.0  
       1024x768       75.1     70.1     60.0  
       832x624        74.6  
       800x600        72.2     75.0     60.3     56.2  
       640x480        72.8     75.0     66.7     60.0  
       720x400        70.1  
    DP2 disconnected (normal left inverted right x axis y axis)
    DP3 disconnected (normal left inverted right x axis y axis)
     
    I do notice that they all have 1280x1024 in common.  The 19 inch can do higher refresh rates, but it does still have 60 in common with the 17 inch monitors.
     
     

     

    Aug 08, 2013 - 10:31pm
  • Jon,

    Do you think it is possible to get 3 external monitors to run on the NVIDIA Optimus Graphics (NVS 5200M)?

    00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
     
    Thanks,
    Mike
     

     

    Aug 12, 2013 - 01:44pm
  • Issue with displays- Laptop + 2 monitors on docking station
     
    Hi, I am having a similar issue with having multiple monitors on Dell Laptop. Here is the system config. 
     
    System: Dell E 6230 Laptop
    External Monitors - 2 SAMSUNG SyncMaster SA450 (identical)
    Docking station: Dell PR02X
    OS: Ubuntu 13.04  Raring Ringtail
     
    $uname -r
    3.8.0-30-generic
     
    $dpkg -l | grep linux-graphics
    ii  intel-linux-graphics-installer            1.0.2-0intel3                              amd64        Intel graphics drivers update utility
     
     
    if both the monitors are connected and even if the laptop lid is closed, it will come up with the following error. 
    drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7], err = -22
     
    To make it working, I found out a solution after reading through several forums (ubuntu, gentoo, suse). Here is how it works. 
     
    1. Connect only laptop and the VGA monitor connection to dock. 
    2. Switch on the machine and log in
    3. Connect the second monitor (Hooray! it works)
     
    If I start with two monitors connected already then no joy. Although the work around is effective, it is a nuisance to remove cables and replug it every day during start. Is there any way I can avoid using work arounds and make it work ? Any help will be appreciated. 
     
    Here is extra information from logs and xrandr.
     
    /var/log/kern.log
     
    Sep 12 09:25:08 K0127 kernel: [24198.673290] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7], err = -22
    Sep 12 09:25:08 K0127 kernel: [24198.673339] [drm:intel_crtc_set_config] *ERROR* failed to set mode on [CRTC:7], err = -22
    Sep 12 09:25:08 K0127 kernel: [24198.673541] Freezing user space processes ... (elapsed 0.01 seconds) done.
    Sep 12 09:25:08 K0127 kernel: [24198.689456] Freezing remaining freezable tasks ... (elapsed 0.01 seconds) done.
    Sep 12 09:25:08 K0127 kernel: [24198.705502] Suspending console(s) (use no_console_suspend to debug)
     
     
    $xrandr
     
    Screen 0: minimum 320 x 200, current 3840 x 1200, maximum 8192 x 8192
    LVDS1 connected (normal left inverted right x axis y axis)
       1366x768       60.1 +   40.0  
       1360x768       59.8     60.0  
       1024x768       60.0  
       800x600        60.3     56.2  
       640x480        59.9  
    VGA1 connected 1920x1200+0+0 (normal left inverted right x axis y axis) 518mm x 324mm
       1920x1200      60.0*+
       1600x1200      60.0  
       1680x1050      60.0  
       1280x1024      75.0     60.0  
       1440x900       75.0     59.9  
       1280x960       60.0  
       1280x800       59.8  
       1152x864       75.0  
       1024x768       75.1     70.1     60.0  
       832x624        74.6  
       800x600        72.2     75.0     60.3     56.2  
       640x480        72.8     75.0     66.7     60.0  
       720x400        70.1  
    HDMI1 disconnected (normal left inverted right x axis y axis)
    DP1 disconnected (normal left inverted right x axis y axis)
    HDMI2 connected 1920x1200+1920+0 (normal left inverted right x axis y axis) 518mm x 324mm
       1920x1200      60.0*+
       1920x1080      50.0  
       1600x1200      60.0  
       1680x1050      59.9  
       1280x1024      75.0     60.0  
       1440x900       75.0     59.9  
       1280x960       60.0  
       1280x800       59.9  
       1152x864       75.0  
       1280x720       50.0     60.0  
       1024x768       75.1     70.1     60.0  
       832x624        74.6  
       800x600        72.2     75.0     60.3     56.2  
       720x576        50.0  
       720x480        59.9  
       640x480        72.8     75.0     66.7     60.0  
       720x400        70.1  
    HDMI3 disconnected (normal left inverted right x axis y axis)
    DP2 disconnected (normal left inverted right x axis y axis)
    DP3 disconnected (normal left inverted right x axis y axis)
    Sep 12, 2013 - 06:00am
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